How can we help?
Email us at support@punchcardpro.io. A real person answers, usually within one business day.
I forgot my password. How do I get back in?
On the sign-in page tap "Forgot password?" and enter your email. You'll get a link to set a new one. Crew members can also ask their admin for a fresh sign-in link.
I forgot to clock in or out. What do I do?
Tell your admin. They can add or fix the shift on the Fix hours screen, and every change is saved with a reason in the edit history.
Why does the app ask for my location?
Your location is only checked when you clock in or out, so the job site can be confirmed. It never blocks you from punching, and it isn't tracked in the background.
My hours were approved but they're wrong.
Approved weeks are locked so nobody can change a paycheck after the fact. Ask your admin — they can unlock the week with their password, fix it, and re-approve it.
How do I add the app to my phone's home screen?
iPhone: open punchcardpro.io in Safari, tap Share, then "Add to Home Screen". Android: open it in Chrome, tap the menu, then "Install app".
How do I delete my account?
Open My Profile and use "Delete my account" at the bottom. Your sign-in is removed for good. Your employer keeps the hours you worked, because payroll records have to be kept by law.
How do billing and the free trial work?
Every company starts with a 30-day free trial, and no card is needed. After that it's $49 a month, and the company owner can manage billing from Settings.